Welcome to our specialized area detailing DJI's Warranty and After-Sales Service Policies. We prioritize your satisfaction above all else and endeavor to provide peace of mind with every DJI product you purchase. Below, you'll discover a comprehensive overview of our warranty and service policies.
This warranty is applicable solely to DJI products
Limited Warranty
Scope: This warranty is applicable solely to DJI products (excluding DJI Dock) acquired from authorized retailers for personal use, not for resale purposes.
Policy Access: For translations of our policy, please refer to DJI's Service Page. In instances of translation variances, the English version takes precedence.
Agreement to Warranty Terms: By utilizing your DJI product, you implicitly agree to adhere to these policies. Should you dissent, a full refund can be arranged within seven days of purchase, provided the product remains inactive.
Coverage: DJI assures that its products will remain free from material and workmanship defects under standard use throughout the warranty period.
Duration of Warranty: Varies according to the product, commencing from the delivery date or 90 days after the shipping date if proof of purchase is unavailable. For specific warranty periods concerning primary components, please refer to DJI Main Parts Warranty.
Warranty Service: To address warranty-related issues, kindly reach out to DJI's local service center or visit DJI's Support Page with valid proof of purchase.
Charges: Fees may be applicable for services beyond the scope of this warranty. Please contact DJI for location-specific details.
Service Availability: Warranty service is accessible solely in regions where the product was originally purchased.
Actions by DJI
Diagnosis and Resolution: DJI offers troubleshooting assistance via phone, email, or online chat, inclusive of software updates.
Repair or Replacement: DJI undertakes the repair or replacement of products afflicted with warranty-covered issues at no additional cost.
Exclusions
This warranty does not extend to damages arising from non-manufacturing factors, unauthorized alterations, misuse, external environmental factors, interference, or the utilization of unauthenticated third-party components.
Liability Restrictions
Responsibility: DJI takes on responsibility for your product solely while it is in their care or during transportation arranged by DJI.
Exclusions: DJI absolves itself of responsibility for data loss, claims from third parties, or consequential damages. Liability is limited to the purchase price of the product.
Jurisdictional Variances: Some regions may not acknowledge these limitations, making this provision irrelevant to you.
Other Entitlements
Statutory Rights: This warranty confers specific legal rights. You may possess additional rights based on your jurisdiction's regulations or agreements with DJI.
Get in Touch
Contact:
- email: customer@astralwingdrones.com
- phone: +1 (848) 420-9987
Address:
AstralWing Drones by Dionne Avionics Corp.
1055 Lucien-L'Allier Street, Unit #826
Montreal, Quebec, H3G 3C4
Canada
Company number: 15547229
Canadian Business Number: 775553357RC0001
Business hours:
Monday to Sunday
9am - 5pm EST